Our Booking Terms & Payments
Booking & Cancellation Policy
Please remember that all rooms are non-smoking and prices are based on two people sharing. We are sorry but we do not accept pets or children under 12 years of age. All damages will be charged for.
All reservations must be guaranteed with a valid credit or debit card. All prices include continental breakfast and arrival is from 4pm, if you prefer to arrive earlier please let us know well in advance and we will do our best to accommodate your wishes. Checkout is by 11am so that we are able to prepare the rooms for our new guests.
Your deposit is refundable if the accommodation is re-sold at the appropriate rate or cancelled with 14 days notice, minus our £10 admin fee. Regretfully we must charge for bookings cancelled or amended within 14 days of your proposed arrival, however we will only do this if we are unable to re-let the room.
If you cancel within the 14 days a charge of 80% of the quoted price from the tariff for the entire stay will be debited from your card. We strongly urge you to take out appropriate cancellation insurance. All cancellations and or any changes to your reservation must be confirmed in writing.
If your reservation is made within 14 days of your arrival you will automatically be in the cancellation period. No refunds will be given for failing to take up any component included in the price of your holiday.
Room availability; if for unforeseen circumstances we cannot provide the room you booked, we will do our best to accommodate your needs with an alternative solution.